Crystals are believed by many to carry unique energies that support intention, balance, and wellness. These beliefs are spiritual and not scientifically validated. Crystals should not replace professional medical or psychological care.

You can cleanse your crystals by placing them under moonlight, using sound, smudging with sage or palo santo, or placing them on a selenite plate. Avoid water unless you're sure the crystal is water-safe.

Recharging depends on usage and intention. Many choose to recharge crystals during the full moon or after intense emotional use. Trust your intuition.

Yes, many people combine crystals for layered energetic effects. Choose combinations that align with your intentions or feelings. There are no strict rules.

Popular beginner crystals include Clear Quartz, Amethyst, Rose Quartz, and Citrine. Let your intuition guide you—often the right crystal "calls" to you.

Not all crystals are water-safe. Avoid water for soft or porous stones like Selenite, Malachite, and Lapis Lazuli. Always research before cleansing in water.

All sales at Atelier Crystals are final. Due to the unique nature of our offerings, we do not provide returns, refunds, or exchanges, including for items that may experience transit damage.

Orders are typically shipped within 7 business days. This does not include weekends, public holidays, or sale periods with high order volumes.

Orders cannot be modified or canceled once placed. Please double-check your details before completing checkout.

Yes, we ship worldwide. Delivery times vary by location and are subject to carrier and customs delays beyond our control.

Once your package has shipped, we are not responsible for delays or losses caused by the carrier. Please refer to your tracking number for updates and contact your local carrier for further assistance.

If your item arrives damaged, we suggest contacting the shipping provider directly. We take great care in packing but cannot guarantee handling once dispatched.

Crystals are natural materials and may vary in color, pattern, and size. We cannot guarantee exact matches to photos or preferences.

Please ensure your shipping details are accurate. We are not liable for deliveries sent to incorrect addresses provided at checkout.

At this time, we do not offer wholesale arrangements. For custom or bulk requests, please contact us to discuss feasibility.